HiTide is an authorized TikTok developer - so you can safely connect without ever risking your account or giving us your password.
HiTide carefully complies with TikTok security policies and guidelines, including TikTok Platform data security requirements and Data Use Policy. As part of TikTok Developer program requirements, we also go through periodic Data Use Checkups and TikTok compliance audits, which are required for continued API access.
As an official TikTok Developer partner, HiTide only supports the use of the platform in ways that are in full compliance with the official TikTok guidelines.
We’ve carefully built HiTide to adhere to all of TikTok API usage rules so you can safely launch effective campaigns.
TikTok Messaging API policies allow high volumes of Direct Messages, including 10 per second for Direct Messages.
In addition to following all TikTok policies, to further reduce the risk of false-positive account-related issues, HiTide has implemented a self-imposed limit of 36k DMs per account, for each rolling 60 minute period.
In situations where your HiTide campaign content goes viral and drives significant keyword trigger activity during a short period of time, HiTide will automatically slow down HiTide DM sending after 36k messages have been sent within a rolling 60 minutes; new HiTide DMs will be queued and sent in order of keyword receipt, while staying under the hourly limit. Pacing will apply to new conversations only to ensure that existing automations can be completed; for example, if a user is midway through a TCPA opt-in flow at the time the Hourly DM Send Pacing activates, they will still be able to finish the flow without a delay.