Go to Facebook, then Manage Page/Settings
Select Page setup, then Messenger conversation routing
Press Set up
Get started setting up conversation routing, then select HiTide as the default routing app then press Continue
In Default routing app section, at HiTide app, press Edit
Then, in Edit default routing app modal press connected apps
In Connected Apps section, at HiTide app, press Edit
Then, in HiTide Settings modal, make sure that Take control of conversations switch is active and press Save