FAQs

How does HiTide differ from Manychat?

What platforms does HiTide integrate with?

How does HiTide connect to Instagram?

Can HiTide work with WooCommerce or other commerce platforms outside of Shopify?

Can you integrate with [specific platform]?

Can I create my own custom automation?

How quickly can we get set up?

What types of campaigns can we run?

Do giveaways really work for list growth?

Can we run collaborative giveaways with other brands?

How do “all organic comments” campaigns work?

What types of Keywords does HiTide support?

Can HiTide work with our influencer partnerships?

Does HiTide work for paid (ads) too?

What are the benefits of HiTide?

What results should we expect?

What results have other brands seen?

How do you handle revenue attribution?

What’s considered a successful campaign?

How many campaigns should we run per month?

What does HiTide cost?

Are there any setup fees or contracts?

Do you offer free trials?

What’s included in the monthly plan?

How do you handle TCPA compliance for SMS?

Can you collect emails instead of phone numbers?

Do you handle international compliance (GDPR, etc.)?

Who creates the content for campaigns?

Can we customize the DM messages?

What if we get negative comments on posts?

How do you prevent spam or fake accounts?

How does TikTok integration work differently from Instagram?

Can you boost TikTok posts with ads?

Who should manage HiTide on our team?

How much time does HiTide require to manage?

Do you provide strategy support?

I am a retention / lifecycle team member; how can I get our Social team enrolled and using HiTide?

Can you send links instead of collecting emails?

Do you integrate with loyalty programs?

Are there any limits on message volume or campaigns?

Can multiple team members access the account?

Can you export our subscriber data?

Does HiTide work for nonprofits/B2B/services businesses?

What about subscription businesses or meal delivery?

Can restaurants or local businesses use HiTide?

Can you handle multiple Instagram accounts for one brand?

What if we change SMS providers?

Do you work with Shopify Plus features specifically?

What types of posts work best for campaigns?

Should we create new content or use existing posts?

How do we handle different time zones for campaign scheduling?

How does HiTide differ from Manychat?

How do you compare to Gatsby (now owned by Klaviyo)?

What about other DM automation tools?

Can you show attribution in Triple Whale or Northbeam?

Do you provide detailed analytics dashboards?

Can you track lifetime value of HiTide subscribers?

Can you do product-specific campaigns (like "comment your size")?

What about pre-launch buzz campaigns?

Can you help with user-generated content collection?

Do you charge for existing subscribers who engage?

Are there volume discounts for large brands?

Can you handle different languages?

What about brands selling in multiple countries?

Do you have a question that we didn’t answer?