Last updated: October 2, 2025
Introduction
As a HiTide customer, you maintain control over which marketing and social media platforms you integrate with our service. These platforms act as independent processors alongside HiTide, both processing data on your behalf under separate data processing agreements. While HiTide ensures compliance for our core infrastructure and services, you are responsible for verifying that your chosen independent processor partners have adequate GDPR data transfer safeguards in place.
This page provides guidance on the compliance status of available integration partners and the actions you may need to take to maintain GDPR compliance.
GDPR-Compliant Integration Partners
The following platforms have publicly available GDPR data transfer safeguards:
- ✅ Attentive - EU-U.S. Data Privacy Framework certified
- ✅ Klaviyo - EU-U.S. Data Privacy Framework certified
- ✅ Shopify - GDPR DPA + Canada Adequacy + EU SCCs 2021/914/EC
- ✅ Yotpo - EU SCCs 2021/914/EC + UK/Swiss addendums
- ✅ TikTok - EU SCCs 2021/914/EC + UK/Swiss SCCs + Adequacy Decisions
- ✅ Instagram/Meta - EU-U.S. Data Privacy Framework certified
✅ No Action Required for the platforms listed above
If you choose any of the platforms listed above, no additional action is required on your part. These platforms already have publicly available GDPR safeguards in place.
For a complete list of all HiTide processors and integration partners, including technical details and DPA links, see our Sub-processors and Data Processing Partners page.
📋 Additional Documentation Step
The following 3 platforms require direct contact to discuss GDPR requirements:
Postscript
If you have not already entered a Data Processing Agreement with them, please contact the platform for next steps.
BigCo/Sotto
If you have not already entered a Data Processing Agreement with them, please contact the platform for next steps.
Sendlane
If you have not already entered a Data Processing Agreement with them, please contact the platform for next steps.
Next Steps to Complete Setup
If you wish to use any of the platforms listed above, please take the following steps to confirm GDPR compliance:
Request a GDPR-Compliant Agreement
Contact the platform directly to request a GDPR-compliant Data Processing Agreement that includes:
- EU Standard Contractual Clauses (Commission Decision 2021/914/EC)
- Adequate technical and organizational measures
- Clear data transfer safeguards for EEA personal data
Template Email:
"Dear [Platform] Team,
As a customer processing personal data of EU residents, we require a GDPR-compliant Data Processing Agreement that includes EU Standard Contractual Clauses (Commission Decision 2021/914/EC) for international data transfers. Could you please provide your current GDPR DPA?
Thank you,
[Your Name]"
Support and Resources
If you need assistance with GDPR compliance for your integration partners:
- Email our privacy team at privacy@gohitide.com
- Review our Privacy Policy for general data protection information
- Consult our Data Processing Addendum for technical details
Note: This guidance is based on our Data Transfer Impact Assessment conducted in compliance with GDPR Chapter V requirements. Platform compliance status is subject to change, and we recommend verifying current status directly with platforms when making integration decisions.