If HiTide recognizes a campaign Keyword from someone that has already subscribed to your SMS list, we can send that person a different Auto Reply message.
HiTide can recognize that someone is already subscribed in two scenarios:
If they previously joined your SMS list from a HiTide campaign, we will know that they are a current subscriber from their unique Instagram user ID. In this case, they don’t need to type their phone number into the conversation flow.
If they previously joined your SMS list from somewhere other than HiTide (example: website pop-up), and type their phone number into the conversation flow, we will recognize them as a current subscriber.
✨ In either scenario, order to record their participation in the campaign, HiTide will add a Subscriber Tag (Postscript and Sendlane) or Subscriber Attribute (Attentive)✨
Pretty cool right?
This helps us provide a better user experience and less steps for your subscriber.
For example, if running a Giveaway, instead of asking for them to subscribe again, we can simply confirm that we have them on the list: